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Contact Us

Technical Support is available to answer your questions 24 hours a day. Kindly consult our “What we support” document prior to contacting us.

Please fill out this form to contact Technical Support. Expect to see a response to your message within 24 hours. A “*” indicates a required field.

For faster service, please contact us any time by phone:

Residential Customers 1-800-370-0015
Business Customers 1-888-222-8577

When you call, please be in front of your computer and have your account number or Primus email address handy.

Inquiry Type Tech Support Inquiry

Your System

What operating system are you running?*

Revision Number (if any):

Installed Software Package:

Contact Information

Your full name:

Your complete e-mail address:*

Alternate e-mail address:

Telephone number:*

Your Problem

What type of problem are you experiencing?*

If you cannot receive e-mail, your best bet would be to contact technical support directly by phone.

Can you reproduce the problem?

Please describe, in as much detail as you can, your problem. (including any error messages that may have appeared):*

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