Managed Services - Managed Server Administration
Worried about security on your organization’s servers?
Let Primus manage your Internet server(s) so your IT staff can focus on content and server applications. Your servers will be maintained 24 hours a day by our staff of highly trained system administrators.
Managed System Administration Can Include:
- Monitoring of server and service availability
- Operating system maintenance
- Software upgrades (all licensed software must be provided by customer)
- Installation of patches, hot fixes, and service packs for OS and software
- Act as liaison with customer third-party vendors to resolve computer hardware issues (third party charges are the responsibility of the customer)
- Mail, Web and FTP Server Administration
- Verification that tape backups are occurring properly (by reviewing log files generated by your backup software)
- Log file rotation as required
- Emergency Repair Disk Management
- Hardware disaster recovery management (repair or replacement at customer’s expense)
- Hardware installation with instructions provided by customer
- Other services as agreed on by Primus and the customer
Requirements
- Primus’ system administrators will require "Administrator" or "root" access to your server(s)
- For UNIX servers, Primus requires the server(s) be running "ssh" for remote access
- For Windows servers, Primus requests the server(s) be running Microsoft Terminal Services for remote access
- For Windows servers, Primus strongly recommends the server(s) be running anti-virus software capable of real-time file-system protection
- Customer must provide Primus with at least three "on-hours maintenance window" periods of at least one hour in length during the period Monday-Friday (7am to 6pm) when Primus’ system administrators can perform system maintenance which should not result in server downtime
- Customer must provide Primus with at least three "off-hours maintenance window" periods of at least one hour in length during the period Tuesday-Thursday (2am to 7am) during which the server could be taken offline for upgrades, patches, etc.
Order by Phone: 1-888-502-8380
Avoid upfront capital costs! Let us custom build a dedicated server to meet your specific business needs.